Welcome
Processes and key frameworks I rely on
All case studies follow Design Thinking and therefore the Double Diamond Framework.
The Double Diamond framework (the main process within Design Thinking and complimentary to the Human Centred Design ecosystem) can be viewed. In each case study you will see call outs to different stages of the Double Diamond as it lends it's structure to the ambiguous nature of UX, Service Design and Customer Experience Design.
To see examples of my work, please contact me.
While there are some projects that would be easier for me to show I like to respect the privacy of my clients and will not broadly publish my activities or their key challenges. I can tell you I have worked with each of Australia's Big 4 Banks. Neo banks, health care, insurance companies and broadcasters. Further, I have full working rights in Australia, The United States of America and Canada is Pending.
NSW State Government
Change of Surname After Marriage 2020 -2021
Change of Name After Marriage is a ‘Government Made Easy - Premier’s Priority’ project funded for Discovery & Alpha Prototyping from Oct 2020 to March 2021
Changing name after marriage is a common law process that allows Australian citizens to use their Marriage Certificate to change their surname with each of the government and private sector services that hold information containing their names.
The project is using the ‘Tell Us Once Principles’ endorsed by NSW Cabinet in 2020 to investigate the feasibility of a single service to centrally store a Married Name and provide notifications to Government and non-government agencies.
when things change
The project is managed by the Customer Experience Unit within the Department of Customer Service and sponsored by Amanda Ianna, Registrar, NSW Registry of Births, Death & Marriages.